Returns & Delivery
Here at Isobel Badin, we take pride in producing your product to the highest standard of quality. Each piece is meticulously hand crafted from local and imported materials, to ensure that your item is unique, beautiful and full of love. The pieces are crafted using highly unique hand painted fabrics, hand dyed silks and fringing, hand painted flowers and hand crafted ribbon and flower tassels. We use the most beautiful of fabrics and embellishments in order to deliver you the most beautiful final product.
All Isobel Badin items are made-to-order upon request (order) Once placing your order, your item will placed in the que and processed in the order that they are received. We have outlined a time frame in which your item will be crafted within, and we endeavor to ensure your item is shipped within this time frame (shipping time not included) Should your order require extra time you will be contacted and notified of this change. We understand that you may be ordering with a specific date in mind, should this be the case we will do our best to priorities your order. Please feel free to contact us here in regards to any urgencies regarding an order as we would love to help to the best of our ability.
We take extreme pride in creating you the most beautiful and unique product, crafted by hand. This process takes time and careful consideration as we strive to deliver you the highest quality product possible.
If you have any queries or questions in regards to payment, shipping or anything else related to your order please feel free to email us any time at love(at)isobelbadin(dot)com
We endeavor to ship all orders within the outlined order time stated for each individual product. We charge a flat rate of $15 for all domestic deliveries and $30 for all international orders. Orders placed within Australia are delivered via registered Australia Post and international orders are delivered via Australia Post Express Courier International. To organise express postage please feel free to contact us here. This may incur an extra charge.
When placing an international order you may be subject to import duties and taxes, which are calculated once your package arrives in your designated country, and your order may be subject to Customs inspections or fees based upon your country’s specific regulations. Isobel Badin cannot be held responsible for any delay or additional cost incurred as a result of Customs, nor can we be held responsible for any additional Customs fees or taxes incurred if products are returned.
Each piece is made-to-order upon request, so please choose carefully as each sale is final and we do not accept returns or exchange simply due to change of mind.
We conduct a thorough quality assessment to each item prior to dispatch to ensure you receive only the most beautiful and lasting product. In the unlikely event that the product you receive is faulty we will offer a free repair service for the item. Should the item be un-repairable, will happily offer exchange, credit or refund.
In the case of a return please email us at firstname.lastname@example.org to request a RAN (Returns Authorisation Number)
Upon requesting an RAN please include the following details:
- name of product
- full name and contact number
- invoice number
- apparant problem with your product
Once you have been issued an RAN, please return the item in it's original packaging with invoice enclosed, via express Australia post, or registered post so the item is traceable. Isobel Badin does not take any responsibility for any items lost or misplaced during post or once out of our hands. A refund will only be approved once the item has been received and undergone a quality assessment by Isobel Badin and is fairly determined un-repairable. Should your return be approved we will happily offer you a credit, exchange or refund of the amount paid including shipping and return postage.
- a refund will only be issued if the item is unable to be repaired
- we do not issue refunds due to simple wear & tare, and the fault must be a legitimate fault within the construction - this will be carefully accessed by Isobel Badin upon return and we will not issue refunds for items that have been returned as a result of normal wear & tare
- we will only approve refunds to items that have been returned within reasonable time with their original invoice
- we do not issue refunds for items that have been hand dyed or painted, and do not appear exactly as they do in the product image - please be aware that this is apart of the uniqueness of the item and is what makes your item collectable
- unfortunately we do not refund any shipping costs of items that have been wrongly returned
Each item is hand crafted with a great deal of care to meet a high standard in quality. Please understand though, that the pieces remain delicate and should be treated with love and respect and in return, will deliver you a long and beautiful life. We appreciate your understanding that some imperfections and flaws are a part of the character and should be embraced. We consider each piece as though it were an original artwork, and we hope you can also. Isobel Badin pieces are hand made in Australia.
Hand painted and dyed silks
When purchasing items that have been constructed using a specialised hand painted or dyed fabric we ask that you carefully consider the following:
only small quantities of silk are dyed at once, and no two dye lots are the same, therefore each fabric batch is unique and may not look the same as the product pictured. While we do try our best to ensure your product is as accurate to the original product image featured, we hope you understand that this is what makes this item exclusive and collectable, and should be embraced. Unfortunately this can not be considered a returnable fault when purchasing and returns on these items will not be accepted. Should you feel your items deserves exceptional consideration please contact us here and state what your request is including your name, the name of your item, invoice number and what your concern is, and we will get back to you as soon as possible.
This consideration applies to, but is not limited to, dye colour, texture, tone and pattern. Unfortunately some outcomes are beyond our control, however this is what makes your product exclusive and treasurable and is a specific quality of the Isobel Badin label.
With each Isobel Badin item your receive, you will also be receiving a piece of our heart and soul, created by our hands, with you in mind. xx